Visiting the vet can be stressful, but submitting and reviewing your claim doesn’t have to be. Our one page claim form and streamlined processing makes filing a claim for your pet’s veterinary expenses simple. With Felix Cat Insurance, you have 24/7/365 access to your policy via our online portal. The Felix Customer Portal is a great tool to view your policy, upload a new claim and manage existing claims and reimbursements.
- Pay your veterinarian as normal and remember to get your itemized invoice.
- Complete the claim form with all necessary information. A fully completed claim form ensures fastest reimbursement!
- Submit your completed claim form and all relevant invoices to us via our online portal, email, postal mail or fax.
Online
Visit our online Customer Portal here.
Email
Myclaims@felixcatinsurance.com
Phone
1-866-FELIX-09
Fax
1-919-741-6363
Mail
Felix Cat Insurance
PO Box 37489
Raleigh, NC 27627-7489
Claims are processed within 14 days of receiving the claim submission. Missing information or the need for additional records from your veterinarian, could cause a delay in processing time. If you have any questions or concerns during your claims process, please don’t hesitate to Contact Us.