File a Claim
Visiting the vet can be stressful, but submitting and reviewing your claim doesn’t have to be. Our one page claim form and streamlined processing makes filing a claim for your pet's veterinary expenses simple. With Felix Cat Insurance, you have 24/7/365 access to your policy via our online portal. The Felix Customer Portal is a great tool to view your policy, upload a new claim and manage existing claims and reimbursements.
1. Pay your veterinarian as normal and remember to get your itemized invoice.
2. Complete the claim form with all necessary information. A fully completed claim form ensures fastest reimbursement!
3. Submit your completed claim form and all relevant invoices to us via our online portal, email, postal mail or fax.
Claims are processed within 14 days of receiving the claim submission. Missing information or the need for additional records from your veterinarian, could cause a delay in processing time. If you have any questions or concerns during your claims process, please don’t hesitate to Contact Us.